Telephonic Nurse Practitioner w/ Multi-States Licenses

Do you want to make a difference in healthcare?

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.  Our medical group provides home-based medical care to chronically ill patients, many of whom are frail, elderly and ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in the comfort of their home. Our Program is also offered to eligible patients at no incremental financial cost to them. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. As a result, our clinical teams can spend quality-time caring for a smaller number of patients, giving all patients the space, respect, compassion and care they deserve.

Our model is finding success throughout the country; we are now the nation’s largest risk-based, in-home medical group.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health and other employed team members. 

The Telephonic Nurse Practitioner position will be responsible for afterhours telephonic care and triage, including dispatching on-call providers in market to sustain the Landmark promise to its patients of 24/7 in-home urgent care.  This position will be a remote, home-based role.

• Provide superlative and empathetic telephonic care for Landmark patients
• Actively listen and probe patients in a professional and timely manner to assess and evaluate patient’s clinical need
• As appropriate, problem solve patient concerns telephonically
• Communicate to and dispatch in-market on-call providers when issues cannot be solved telephonically
• Document patient interactions in EMR
• Handle both inbound and outbound calls as needed
• Communicate and collaborate with members of the Landmark interdisciplinary team
• Utilize critical thinking and effective communications to help connect the value of the Landmark program to patients in need of more information
• Prescribe appropriate diagnostics and interventions to avoid unnecessary transfer/acute admissions
• Responsible for patient follow-up to help avoid unnecessary medical costs
• Ad hoc reporting may be required
• Employees in the position can expect to be on the phone up to 90% of their work shift and complete other essential function on an as-needed basis
• Full time and part-time roles available, with flexibility for changing shift coverage over time.  Shifts are most mostly outside of normal business hours: first shift (6 am - 11 am), third shift (5 pm – 1 am), and weekends (9 am – 11 pm).

#LI-KH1

• Completion of Nurse Practitioner accredited program
• Minimum of two years clinical experience; experience in home-based care preferred
• Minimum of two years of telephonic patient management
• Knowledge of CPT, ICD-10 and HCPC codes
• Thorough understanding of clinical standards of care
• Experience dealing with UM standards, NCQA requirements, CMS guidelines, Milliman guidelines; understanding of Medicare, Medicaid, and Commercial populations preferred
• Current unrestricted NP license
• Fluency with Microsoft Office Suite; typing speed of 40+ WPM preferred
• Home internet connection
• Must be board certified at the time of hire or able to obtain board certification during the eligible timeframe (5 years following completion of residency or other training)