First Stop Health is a rapidly growing, tech-enabled provider of virtual care (telemedicine and mental health) accessible to patients through employer benefit programs. We are headquartered in the East Loopof Chicago.
Come join an energetic, hard-working team of seasoned entrepreneurs who share a passion for providing Care that PeopleLoveTM and delivering a safe, convenient, high-quality healthcare experience to employers and employees.We offer an independent working environment, a progressive take-what-you-need vacation policy and outstanding benefits for professionals who are committed to the success of our company.
Job Description:The Virtual Clinic Nurse willplay a strategic role within the Clinical Operations and Product Development teams at First Stop Health. The primary focus of this role will be to help FSH bring Virtual Primary Care to the market. In addition to providing direct care to patients and liaising with FSH doctors and outside specialists, this person will work closely with the Product Development teams to ensure that our clinical workflows are optimized for accessible care. During pilots, this person will provide meaningful feedback to inform the future features of this service. Reporting to theDirector of Clinical Operations, thisrole requires a deeply caring attitude, strategic thinking, and a strong desire to redesign and implement easy-to-use healthcare services.
Be a lead clinician in developing the clinical + patient experience for Virtual Primary Care
Protect, promote, and restore health to Virtual Primary Care members, virtually “holding patients’ hands” throughout their primary care journey
Employ evidence-based practice, clinical decision-making, compassion, and innovation to lead FSH’s efforts to optimize patient outcomes and experience
Provide and coordinate comprehensive patient care through assessment, diagnosis, planning, implementation, evaluation, and follow-up
Initiate interdisciplinary and cross-functional process improvement to enhance the patient experience, increase utilization, and/or lower costs
Work closely with cross-functional teams including Clinical Operations, Patient Experience Agents, and Product, to further develop FSH’s Virtual Primary Care offering for the market
Note and carry out physician orders; implement and monitor patient care plans
Manage the clinical work to make sure that staff are working at the top of their license to improve patient care
Rapidly summarize and escalate issues in real time during Virtual Primary Care pilots and after the service hits the market
Perform Quality Assurance assessments for episodic, chronic, and preventive care visits
5+ years working as a Registered Nurse, with at least 2 years in a primary care setting
Licensed to practice in one of the 38 Nurse Licensure Compact (NLC) Jurisdictions
Passion for using technology to increase access and affordability of care
Demonstrated change management experience
Excellent telephone/video skills and the ability to communicate effectively with patients, physicians, and other providers
Schedule: Generally business hours to begin, moving to some evenings/weekends, but ultimately this person will help determine the right schedule to support patient care.