Medical Director

  • Charlie Health
  • Remote
  • Sep 23, 2021
Physician Psychiatry

Job Description

Why Charlie Health?

Adolescents and young adults across the country need our help. The sad reality is that a mental health crisis has taken ahold of our most vulnerable population—leading to record levels of depression, anxiety, addiction, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our children are suffering as a result.

Charlie Health has set out on a mission to reimagine how high acuity care is delivered to teens and young adults—particularly those in rural populations. We’re building the world’s first infinitely scalable, virtual-first mental health practice. Our initial offering is a virtual intensive outpatient program (vIOP), which connects like-minded virtual groups with therapists that specialize in their specific mental health needs.

Our goal is to help children and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every teen and young adult—regardless of location or socioeconomic status—can get the care that they deserve.

About the Role

Given the exceptional growth of its business, Charlie Health is adding an experienced Medical Director to the team. The Medical Director will partner with the Chief Clinical Officer, the Chief Medical Officer, and the medical team to assure the highest quality of patient care, including comprehensive evaluations, patient consultations, and compliance with medical and clinical policies and procedures. The ideal candidate will be entrepreneurial and outcomes-driven, with a bias towards action and patient-centricity. It will be the responsibility of the Medical Director to ensure that every patient has a world-class experience with Charlie Health.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities

  • Maintains and enhances the highest standards of health care delivery to all patients
  • Ensures that all health care services are provided in the most cost effective and efficient manner
  • Assists in recruiting, hiring, orienting, monitoring, directing, coaching, and evaluating medical staff
  • Provides direct patient care for medication management, diagnostic evaluations and medical assessments
  • Reviews relevant patient complaints and satisfaction surveys and responds as necessary
  • Provides technical advice to the Chief Clinical Officer and treatment team on matters that require medical judgment
  • Oversees, monitors and updates the facility's medical policies and procedures
  • Assists in obtaining state licenses, Medicaid contracts and commercial state-wide and national in-network contracts
  • Supervises the development, implementation, and operation of a quality assurance program as it relates to patient care and participates in quality improvement processes
  • Provides consultation and peer review for all medical staff at the facility
  • Assists in the development of data, statistics and performance outcomes and measures, and compliance reporting, in partnership with the Chief Compliance Officer
  • Addresses risk management and patient grievances relating to clinical care
  • Assists the Clinical Director in determining the need and arranging for continuing education opportunities for medical personnel
  • Participates in treatment team meetings
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Qualifications

  • Ability to support the Charlie Health team on a contract, part-time, or full-time basis; remote friendly
  • Unrestricted MD, board certified in psychiatry and child and adolescent psychiatry
  • Valid DEA Certification or ability to obtain
  • Minimum of 5 years practice
  • Experience in mental health and addiction medicine is preferred
  • Commitment to delivery of high-quality, cost-effective health care
  • Ability to work as a member of a management team
  • A high energy level and the ability to follow projects through to completion
  • Ability to build consensus and work in a team setting
  • Ability to communicate and work effectively with medical staff, patients, clinical support and administrative staff
  • Proficiency in use of electronic health records
  • Computer and internet skills, including Microsoft Word and Outlook

Perks

Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few "perks” that are unique to Charlie Health. We’ve spent time thinking through what it means to be a mental health company and how we can better align these additional perks with our mission and values.

First and foremost, we believe that no one should ever have to compromise on their mental or physical health. This is why we offer a fully paid subscription to the mindfulness, talk therapy, nutrition, or fitness app of your choice (Headspace, TalkSpace, Noom, Peloton, etc.). We also offer complimentary yoga sessions for you and your loved ones, twice per month, that are hosted by one of our licensed instructors. Our team is big on self-care, and we are committed to helping our employees live happy and healthy lives.

We also want you to live and see our mission in action. We encourage every employee—regardless of department—to shadow our vIOP sessions once per month. And while it’s motivating to experience the care that we provide to patients, we also want to collectively celebrate their successes. This is why we host quarterly events to recognize alumni of our program and bring together patients and team members around shared experiences. Whether it be through a cooking class, a magic show, a comedy act, or a virtual talent competition, we want to uplift our patients and teammates, together.

So—what do you think?

If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have teens to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

Please do not call our public clinical admissions line in regards to this or any other job posting.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all teens and young adults.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.