VP of Clinical Programming

  • Charlie Health
  • Remote
  • Oct 10, 2022
Psychologist

Job Description

Why Charlie Health?

Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.

Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.

Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.

JOB SUMMARY

The VP of Clinical Programming will be the face of our curriculum internally and externally. They are responsible for providing expert knowledge of all current Charlie Health programming, overseeing new curriculum development, implementing new care tracks, and collaborating with all relevant departments to ensure care is delivered in accordance with our best practices. This person will provide and coordinate educational programming for clinical and non-clinical staff. This person is a natural leader who thrives in complex, fast paced environments. They work directly with the Chief Clinical Officer and collaborate often to think outside of industry norms to implement prioritized new clinical initiatives.

DUTIES & ESSENTIAL JOB FUNCTIONS

  • Provides expert knowledge and thought to leadership to develop and manage all of Charlie Health’s programming including but not limited to BIPOC, LGBTQIA+, SUD, Experiential, Creative Arts, Contemplative and more 
  • Develops, organizes and owns the creation and implementation of new curriculum to ensure process measures and outcomes are improving month over month
  • Develops and organizes Charlie University internal educational programming for Clinical and Non-Clinical Staff 
  • Organizes and prioritizes all Clinical Programming Projects in alignment with Company-wide goals and objectives 
  • Serves as point person for the launch of new treatment tracks based on Company-wide goals or pilot projects 
  • Works closely with Research and Outcomes, Care Delivery and Care Strategy leadership to ensure programming is successful and aligns to organization goals 
  • Works with Research and Outcomes to identify key trends to the ethicacy of the clinical model in an effort to find areas to change or improve in the clinical model
  • Provides flexible hours for staff to come and ask questions and to have client consultations
  • Manages a team of 8 (and growing) Clinical Programming Directors including the developing and implementation of Key Performance Indicators and Milestones for tracking productivity and performance  
  • Collaborates with Outreach to educate referral sources about Charlie Health’s mission to provide inclusive care and assists with the development of relationships with key referral sources.
  • Collaborates with Growth Strategy to be the Ambassador of Charlie Health’s Clinical Programming
  • Ensures that clinical services are delivered in accordance with recognized best practices within literature and research with the continued development across modalities provided at Charlie Health
  • Strives to keep Charlie Health’s clinical services relevant and to the highest quality possible by consistently reviewing recent literature and research of the recognized best practices
  • Takes initiative on individualized projects set forth by Leadership
  • Speaks at conferences representing Charlie Health

REQUIREMENTS

  • Work authorized in the United States and native or bilingual proficiency in English
  • PhD in Clinical Psychology or related field 
  • 5+ years of management experience developing and leading large teams
  • Background in adolescent behavioral healthcare or related fields required
  • Experience in operations and driving clinical outcomes
  • W2 position, full-time with availability for 40 hours per week
  • Ability to work in ambiguous environments and create structure for yourself and your team
  • Ability to function both independently and collaboratively in a totally remote environment
  • Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
  • Ability to energize, communicate, and build rapport at all levels within an organization
  • Passion for working in a rapidly growing business with curiosity, humility, humor, and professionalism
  • Proactive self-starter and natural multitasker
  • Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis

Perks

Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few "perks” that are unique to Charlie Health. We’ve spent time thinking through what it means to be a mental health company and how we can better align these additional perks with our mission and values.

First and foremost, we believe that no one should ever have to compromise on their mental or physical health. This is why we offer a monthly wellness stipend to the mindfulness, talk therapy, nutrition, or fitness app or program of your choice (Headspace, TalkSpace, Noom, gym membership, Peloton, etc.). We also offer complimentary yoga sessions for you and your loved ones hosted by one of our licensed instructors. Our team is big on self-care, and we are committed to helping our employees live happy and healthy lives.

yees live happy and healthy lives.

We also want you to live and see our mission in action. We encourage every employee—regardless of department—to shadow our vIOP sessions once per month. And while it’s motivating to experience the care that we provide to patients, we also want to collectively celebrate their successes. This is why we host quarterly events to recognize alumni of our program and bring together patients and team members around shared experiences. Whether it be through a cooking class, a magic show, a comedy act, or a virtual talent competition, we want to uplift our patients and teammates, together.

#LI-Remote

So—what do you think?

If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

Please do not call our public clinical admissions line in regards to this or any other job posting.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.