Head of Clinical Operations

The Head Of Clinical Operations (VP Level) will plan, direct, coordinate, and oversee medcase’s pipeline of clinical and clinician-utilizing activities, ensuring development and implementation of efficient clinical operations and cost-effective systems to meet current and future needs of medcase in managing the delivery of customer success from a clinical point of view. This role will report to the Chief Information and Operations Officer and will be a member of the senior management team and give a clinician perspective to questions of strategy, direction and execution of the company’s clinical development plans. 

Responsibilities:

• Provide clinical leadership and management of clinician recruitment and development
• Define and execute strategy for acquiring a global team of HCPs qualified to meet client needs for contract requirements
• Support Supply Team to Build scalable mechanisms to build and expand supply for marketplace 
• Consult with HR in the recruitment and interviewing of medical staff regarding hiring and offboarding 
• Work with Supply team to Develop end to end processes for clinician recruitment, contract negotiation, Onboarding, and training
• Define and implement quality/performance program for managing clinician performance on customer engagements
• Identify and mentor clinician leaders that will allow for organizational growth
• Deliver Clinical Quality Management as part of Customer Success Strategy
• Define and manage quality programs for projects requiring medical oversight
• Define roles and responsibilities for Clinical Operations Leads on various customer projects
• Identify and recommend opportunities for project improvements aligning with customer objectives, including, but not limited to, increased efficiency, automatization, cost-saving measures, and project expansion
• Liaise with customer regarding clinical requirements to ensure customer success, and promote long-term relationship with medcase 
• Define clinical KPIs per customer requirements 
• Manage clinical operations leads, directing them to provide regular clinical reporting for ongoing projects, driving success for ongoing projects and creating opportunities for new projects
• Advise project managers and operations teams to establish regular reporting mechanisms, in partnership with medcase COO
• Consult with sales and operations regarding clinical requirements for new business and revenue opportunities
• Advise operations regarding fair market value for clinician services with respect to customer billing and clinician compensation
• Provide thought leadership for fostering positive enthusiastic participation by clinicians 
• Advise marketing team regarding brand recognition, positioning, website, publicity materials, etc from a clinical perspective. 
• Identify appropriate events and channels for medcase to engage the healthcare community
• Provide clinical support and work with other members of the management team to develop and communicate the overall corporate strategy  
• Represent the Company and its programs to external audiences, including the investment, medical, pharmaceutical, and biotechnology industry partners
• Provide thought leadership for creating and driving an organization built on people, process and platforms 

REQUIREMENTS