Virtual Urgent Care Physician (MIC)

  • Cityblock Health
  • Remote
  • Jun 16, 2022
Physician Emergency Medicine Family Medicine Internal Medicine Pediatrics

Job Description

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

In this role, you will provide care to Cityblock members as part of our innovative model. You will be working on the Mobile Integrated Care team which operates 24/7 virtual urgent care and can deploy Community Care Clinicians (typically paramedic, EMT, RN, or MA trained) to members homes in response to urgent member clinical and behavioral needs.

Together with our team of virtual emergency medicine PAs/NPs, you will develop treatment plans and address acute needs via phone or video, and will be able to deploy our Community Care Clinician ED at Home field team to implement assessment and treatment at the member’s home. You will be responsible for collaborating with and overseeing advanced practice providers (NPs/PAs) during virtual visits, working closely with the Community Care Clinicians to plan next steps, as well as closing the loop with the member’s primary care team.

Requirements for the Role:

  • You are an MD or DO Board Certified in Family Medicine, Internal Medicine +/- Pediatrics, or Emergency Medicine with an unrestricted license to practice
  • You possess a valid State Controlled Substance license and DEA license
  • You have a minimum of 3 years work experience in high volume emergency department
  • You have a license to practice in one or more (preferably 2+) of the following states (MA, DC, NC, NY, CT, OH) and are willing to obtain licenses in all other existing and future Cityblock markets; Cityblock will help in this ongoing process
  • You are passionate about the growing role innovative technology can play in improving access to care and care delivery
  • You are an independent self-starter, a leader, and a strategic thinker who is excited about the big picture of whole health, and the ongoing evaluation and iteration of our care model
  • You have experience working within an interdisciplinary team
  • Work full-time with flexibility for 12 hour shifts, including some weekend day and holiday day call coverage

How We Define Success:

  • Deliver acute care for a complex population of members in a collaborative, interdisciplinary team model 
  • Effective supervision and leadership of clinical care within interdisciplinary team, ensuring highest quality of care
  • Ensure members receive appropriate care for acute and chronic diseases
  • Collaborate effectively with other Cityblock providers and longitudinal care teams
  • Prevent unnecessary emergency room visits
  • Timely documentation and loop closure
  • Net promoter score (bedside manner)
  • Active participation in Virtual Urgent Care and ED at Home model development, redesign, and innovation 

Nice to Have, But Not Required:

  • Experience providing telemedicine services, either over chat, video or phone 
  • Experience with Community Paramedicine models
  • Direct experience with EMS
  • Cross-licensed in multiple states (highest priority for MA, NY)
  • Comfort using new technologies
  • Multilingual 
  • Experience performing bedside ultrasounds

What We’d Like From You:

  • A resume and/or LinkedIn profile 
  • A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

Locations:
Cityblock is not hiring for this position in the state of Colorado.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases. 

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine.  Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock.  Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption.  Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements.  The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.